FAQs

Got questions about DoberMerch Designs? We’ve got answers for you!

Ordering & Shipping

How long will it take to receive my order?

Production typically takes 2-7 business days. Shipping time varies by location: 3-7 business days within the United States and 7-20 business days for international orders. Please note that orders with multiple items may be shipped separately.

Where do you ship from?

We partner with fulfillment centers around the world to get your order to you quickly and reliably.

What if my package is lost or damaged?

Please contact us immediately if your package is lost or damaged. We’ll work directly with the carrier to resolve the issue and ensure you receive a replacement or refund.

Can I change my shipping address after ordering?

If you need to update your shipping address, contact us immediately. We can modify the address if the order hasn’t shipped. For already shipped orders, we’ll help coordinate with the carrier to resolve the situation.

Products & Customization

A sleek Doberman wearing a stylish bandana with the text "Adventure Awaits" in a decorative font. The Doberman is sitting outdoors against a blurred, natural background, exuding an adventurous spirit.

What is Print-on-Demand (POD)?

Print-on-Demand means we print products only after an order is placed. This allows us to offer a wide range of unique Doberman-themed designs while maintaining quality and reducing waste.

Do you offer custom or personalized orders?

Absolutely! We love bringing custom Doberman-themed visions to life. Just contact us with your idea and we’ll handle the rest.

How should I care for my items?

Care instructions are provided in each product description on our website and are included with your items upon delivery where possible.

Are the product colors accurate to the website?

We strive for accurate color representation on our website. However, slight variations may occur due to different screen settings. If you have specific color concerns, please contact us before ordering.

Our Mission & Impact

What is DoberMerch Designs’ mission?

DoberMerch Designs celebrates the special bond between Dobermans and their people while working towards establishing Willow’s Wish, a dedicated Doberman rescue. Every purchase brings us closer to this goal.

How do my purchases support Doberman rescue?

100% of profits go toward Willow’s Wish, our breed-specific Doberman rescue focused on saving misunderstood dogs in need. Every order helps fund fostering, rehab, and the future kennel facility we’re building from the ground up.

Do you offer gift wrapping?

Currently, we don’t offer gift wrapping services. All items are shipped in standard protective packaging to ensure safe delivery. However, each purchase comes with the gift of knowing you’re supporting our mission to help Dobermans in need.